FAQ

How does it transform?

Unzip, flip it inside out, fluff. Your plush Buddy becomes a U-shaped neck pillow, and back again, in about 10 seconds.

Is it actually comfy as a travel pillow?

Yes. It's filled with tiny foam particles that shift and mold around your neck, then bounce back. Think squishy and huggable, not stiff memory foam. It's a comfort item, not a medical device.

How big is it?

Most Buddies are about 12–14 in (30–35 cm) as a plush and about 11–12 in (28–30 cm) across as a U-pillow. Sizes vary slightly by character.

How do I clean it?

Spot clean, or hand wash in cool water with mild detergent and let it air dry completely. No bleach and no tumble dryer.

Is it for kids?

The Travel Buddy is designed for teens and adults (14+). The fill is made of small foam beads, so it isn't suitable for babies or young children.

How do the bundle savings work?

Add any 2 Buddies and 20% comes off automatically. Add 3 or more and it's 30% off. Mix and match characters however you like, no code needed.

How long does shipping take?

Orders process in 1–3 business days and typically arrive in 7–12 business days in the US. Tracking is emailed as soon as your Buddy ships. Orders $50+ ship free in the US. See our Shipping Policy.

What's the 30-Night Cozy Guarantee?

You have 30 days from delivery. If your Buddy isn't for you, contact us and we'll help you return it. Damaged or defective? Send a photo within 7 days and we'll replace it free. Full details are in our Refund Policy.

Still have a question?

Contact us and a real human will reply within one business day.